Kwantics AI Voice Assistant

Start by mapping the calls you want to automate: balance checks, order tracking, appointment booking, lead capture, and common “how do I…” requests. In Kwantics AI Voice Assistant, build a menu‑free call flow with a visual designer—add greeting, verification, intent detection, and actions like CRM lookup or ticket creation. Plug in your FAQs or connect your help desk so answers stay current. Set business hours, queue rules, and define when to switch to a human. Use a sandbox line to call the flow yourself, interrupt mid‑sentence to test barge‑in, and confirm every branch works before you go live.

Switch on languages by region and pick a voice that matches your brand. Import domain phrases (product names, policy terms) so recognition is accurate across accents in Hindi, Tamil, Telugu, Bengali, Marathi, Kannada, Gujarati, and more. Configure entity capture for names, dates, amounts, and addresses with confirmation loops to reduce errors. Add dynamic variables to prompts (e.g., “Hi Rohan, your order ending 7821…”) and tune pacing with SSML for clarity. Train intents directly from recent calls: accept suggested variants, merge duplicates, and mark edge cases for agent handoff. Enable compliance prompts, consent logging, and call recording with role‑based access.

Once live, run your day from the control panel. Track live traffic, containment rate, transfers to agents, average response time, and abandonment. Use heatmaps to spot where callers drop off, then tweak that step and A/B test scripts. Create alerts if wait times spike or detection confidence dips. Schedule a morning digest to your inbox with yesterday’s KPIs and notable caller quotes. Drill into a single conversation, replay the audio, and tag moments that need better prompts. Set SLAs per queue and let the assistant trigger callbacks when limits are at risk. For promotions or outages, publish a priority announcement that temporarily takes over the greeting and routes smartly.

Connect the assistant to the systems you already use: CRM for customer context, ticketing for case updates, payments for collections, calendars for scheduling, and messaging APIs for follow‑ups. When a call ends, send an SMS or WhatsApp summary with a case ID or payment link, and push notes back into the customer record. Use webhooks to kick off workflows—ship a replacement, update an order, or notify a field team—without manual steps. During peak season, scale concurrency in a click and let the bot absorb repetitive tasks while agents focus on complex issues. A typical day could be: the assistant greets in the caller’s language, verifies identity, checks order status from your ERP, offers an upgrade, takes payment securely, and emails a receipt—no queue, no hold music, and full analytics on every step.